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Item 4 · Boundary (South Bend) + town test
Lead: The practice-changing measurement firm born in this county was born in South Bend, not here. In the company's own history: “Press Ganey was founded in 1985 by Irwin Press and Rod Ganey, two professors at the University of Notre Dame in South Bend, Indiana,” founded on the belief that listening to patients is fundamental to improving care. Press, a medical anthropologist, and Ganey, a sociologist-statistician, built the patient-satisfaction survey into an instrument hospitals nationwide were measured by — the firm's history today claims more than 41,000 organisations in over 100 countries relying on its platform. That is the pattern this checklist item names: a firm whose product was a measurement, and whose measurement changed practice. The town test was run on the same terms as every other item in this section: searches for a practice-changing firm, survey instrument, or measurement company founded or seated in New Carlisle, Indiana, returned no such firm — no founder, no founding date, no instrument. The town's medical economy in the record is practice and clinic care (Item 1). The measurement first is therefore printed at boundary size and credited to South Bend, and the New Carlisle line underneath it is a documented negative, not a lesser version of the same story.
Sources:
- Press Ganey — “Our history” (pressganey.com/company/our-history, read 2026-11-11): founded 1985 by Irwin Press and Rod Ganey, professors at the University of Notre Dame in South Bend, Indiana; scale as stated there.
- Town test: web searches for a health-measurement / survey firm or instrument founded in New Carlisle, Indiana — no firm found; results returned the town's clinic care only.